Tire Discounters Carriage Place

Zack, MAbsolutely awful service at this Tire Discounters. Not only did they not honor the price I was quoted over the phone, they left lug nuts loose which caused my wheel to almost fall off! Steering wheel not centered after the alignment, then they claim the can't align my vehicle. What the heck? Nothing but a bunch of amateurs at this store, and not a single phone call about my complaints afterward. Be warned. Do not use this location!!!

Sandy CDONT USE TIRE DISCOUNTERS! I used to use them for tires and oil changes until they added transmission fluid without permission and ruined my transmission. I have a Subaru and it requires a special fluid which they don’t have. They also have to have special equipment and be trained to work on Subarus which they don’t have either. They admitted their mistake and agreed to reimburse me for charges by Subaru to fix their mistake until they ghosted me. DONT YSE TIRE DISCOUNTERS if you want your car serviced correctly!!! They don’t deserve 1 star.

Lilibeth A.Great service

Rachel HFor my experience they do not deserve a single star. On November 28th I got my tires replaced at the carriage place location on bethel road. I opted in for the valet service. They come pick up my car do the service then call me to tell me it’s done and time to pay before they return it to me. They ask me if the tire pressure light was on when they picked it up and I said I had one tire that lost air quicker than normal so it would be possible that light could have been on. They then told me that my TPMS sensor was faulty because it is old and that I could purchase a new one from them but they did not have any in stock and to come back Monday. I pay over the phone and they return my car. Sure enough the tire pressure light is on for just the one tire and then shortly it stops reading the pressure on all 4 new tires. I called them back up and told them I think they actually broke my TPMS sensor and they assured me it probably just needed reset and to come back into the store. The next day I go in and a few mechanics come up to check my car and the one mechanic says “I wonder if this is the car I broke the sensor on yesterday. I broke it on one car I served yesterday”. They told me to go inside and wait while they checked on. Some time went by and they came in and said “yup that was the car I broke it on yesterday. The problem is your car takes a specific sensor we do not have in stock and will need to order it but I do not feel comfortable making that decision so call in on Monday and ask for Adriane, he’s the GM and he can decide what he wants to do for you.”

(So they admitted to breaking my tpms sensor but when they initially dropped my car off they tried to put it on me that I had a faulty sensor bc it was old and that I should pay them extra money to buy a sensor. When in reality they actually broke it and tried to get more money from me. And I’m sorry but I can’t help but think that they were trying to take advantage of me because I am a female that does not know much about cars and they just wanted to gauge me for more money.)

Anyways, I listen to them and go home and wait all weekend and call up Monday and speak the GM. I started to explain what happened and he cut me off and said yes we have the sensor let’s make an appointment for Wednesday morning to get it fixed for you. I said thank I appreciate it and I’ll see you Wednesday. I show up at 8am and they work on it and the GM says “looks like your car requires a special sensor that we do not have. I’ll call up Acura and see if I can get one today from them so we can replace it.” (Now I’m a little confused bc they already told me they knew my car needed a special sensor and that’s why I had to wait a week so they could get the proper one?). So I again try to be very understanding and cooperative and I thank them again and I leave and wait for their phone call. They call me a few hours later saying the go it and to come back and they will fix it. So I go back, they work in it and say it’s all fixed and that I am good to go. I get in my car and it’s reading all my tires except the front right tire still. I figured it was a new sensor and maybe just needed to give it a minute to read. I drive home and nothing. I give it till the next day and nothing. I call up the store again and ask if Adriane is working. The man on the phone said yes one minutes. A couple go by and the same man gets back on the phone and says “he actually has his hands tied and will give you a call back.” That whole day and next day (and even to this day) he never called me back. Finally, I’ve given that store ample chances to fix their mistake that they admitted too. I call up customer service and file a complaint. They tell me the regional manager will review the complaint and get back to me between 24-48 hours. That time frame goes by and I call again saying I haven’t heard from anyone. They apologized and said I should hear from them by the next day. Once again, I don’t hear from anyone. Two weeks go by with my calling and saying nothing has been done and I have not heard from anyone. Finally they tell me someone above the regional manager will be getting in touch with me. It took almost three weeks after the initial service date for me to hear from anyone. At this point they tell me they think the sensor just needs to be reset. I explain the whole situation to them and that it’s not and they admitted to breaking it and that I unfortunately no longer trust their credibility and I will be taking my car to my dealership for them to fix but Tire Discounters will be paying for it. They agreed to that but said I had to give them a quote first before agreeing to pay anything. I told their would be an initial $113 just for them to inspect and get me a quote and they approved it. I schedule my car with my dealership and they get me in right away and sure enough they say the tpms sensor is broken and gave me the quote. I then tell them the quote and they said it needs to get approved

Stephen M.Couldn't ask for better service.
Adrian went out of his way to be very professional and accommodating.

Sarabeth M.The staff were very accommodating to my needs from a previous oil change. They were thorough to make sure that the issues was addressed and I really appreciate that! Thank you!

Bonnie MSuper, duper customer service. Knowledgeable, caring staff. I could not have been happier about the service. The icing on the cake was James and Adrian. Tire Discounters should be thrilled to have such excellent employees.

Rachit ADropped by the shop for a tire puncture. Adrian made sure I was back on road for work on time. He treats his customers with respect and full transparency. He made my day. 5-star service deserves a 5-star rating.

Mike AExcellent service, friendly staff and a lot more.

Natalie ZGreat service and staff! Came in with a tire leak and Adrian fixed the issue free of charge! Fast service too. Will definitely be back!

Lindsey SThe team was friendly, engaging, and kept me updated on the status of my service call. I was given an approximate service time if 1.5hrs and was pulling out in 35 min!

Dan BGreat job done by all

Rachit A.I have been to this store earlier. I was attended by Adrian and I returned for another tire issue only because of him. He took take care of the issue without burning hole in the pocket unlike other dealers who charge a premium. Adrian is energetic, thorough and never upsells anything. I definitely recommend this place for your tire and other needs.

Luke MAdrian made it worth the trip!
First off, location matters.
Not all shops are ran the same.
He got me in and out the same evening. As I waited I noticed he gave the same professional attention and curticy to each customer.
Thats the way to manage a shop!

Suzann CGreat customer service and front line person who greeted me and helped me was knowledge and explain everything I requested. The time he gave me in which the work was to be completed was right on time.

Brittany SI honestly can say that I have never had a better experience with customer service anywhere I have ever gone. Adrian is absolutely incredible. Dealing with him made all of my problems seem like they just went away. I highly highly recommend going to this location you will not be disappointed I promise you that! Thanks again Tire Discounters and Adrian for being awesome!! Not only did they give me a great price but like I said the customer service was better than I have ever received in my entire life!

Chris, CAlways get great service

mIt was ok. The person who waited on me was grumpy and when he turned his back I muttered under my breath about it and he heard me. Asked me if I was speaking about him. I said yes I was. Immediately his attitude improved greatly. I really did not mean to be heard, but what I said seemed to be a reminder to him. Despite how the day might have started, there was no reason that I should have been able to detect anything about that. So all's well that ends well. We've been going to TD for several years and have always had honest service for what I assume is a fair price, so we will continue to be customers.

Rachit AI had a sidewall bubble in my OEM tire. The manufacturer Toyo Tires instructed me to go to an authorized dealer post the authorization of replacement. Tire Discounters was the nearest shop who took care from there to order the tire from the manufacturer. Despite them only getting the mounting fee, the manager Adrian went beyond and took pains to follow up with manufacturer multiple times for getting it shipped. Even after the manufacturer delaying the shipment, he fought with them to ship overnight. The tire was replaced in moments I brought in the car. Adrian cared for his customers and also saw the place not overselling to other customers. I would definitely recommend this place.

Robert SI went there for tire repair and left with repaired tire and new rear brakes and rotors. The asst manager was very pleasant and professional and showed me the brake pads were worn to 2mm and rotors had been damaged. The only negative was the valve stem cap was not put back on. I returned to store and the valve stem cap had been misplaced and I was given one that was similar but not a match to the other three tires.

Chanel DurioI got 4 new tires and my brakes replaced and I had an excellent customer service experience with Jim. He made sure I

understood everything that was going on and showed me exactly what they were doing and why. He was very helpful every step of the

way. I felt like family.

AbdulEverything fixed I will lways go to This location of Tire Discounters for all tire needs

Steven FransiscoThis location is in the same plaza as the Red Cross donation center where I donate platelets. I dropped the car off for the Winter Ready Package on the way to a recent donation appointment, and it was ready a few minutes after I finished. For those that don't know, a platelet donation takes about 90 minutes, not counting the screening.

Sue stumpWaited 3 hours for 2 tires and an oil change. I also thought the tires were over priced. I only bought them for the alignment

Erik HissVery knowledgeable, helpful and not overbearing in terms of selling you stuff you don't need, think you want or care to do.

Tim LynchGot the total price for tires quoted first, not some lowball price with everything else added on. Got suspension service for a good price, and the drove me home.

ErickaI called ahead and Jim was very kind over the phone and honest with approximating my wait time. They didn't have a wide variety of tires for me to select from but i was on a time crunch, with some research and advanced notice, i would have had an even better deal!

Alan GuzikI appreciate that my check engine light was corrected simply and I was not charged!

Alexandrea MarloweWhere do I start? As if Im not already having a hard enough time with someone slashing my tires, I had my car towed to this establishment in hopes in just dealing with the issue and moving on, but no. They replaced the one back tire that was obviously not fixable. I had the other back tire that was low, and asked them to test it for a leak. They told me that it was fine and didnt need replaced. So after paying 250.00 for ONE tire I left. Well, the next morning, guess who had a flat tire with the tire that they tested but swore it was fine? I DID. So then, I had filled the tire up, and drove it to Monroe down the street. When my mother called and asked what kind of tire we purchased they told her what kind it was. Oh, but then I get a phone call AFTER she purchases the tire - that they told her the wrong type of tire. Not only did you lose business to someone else, but my entire family and friends as well as workplace will now know to not to do business here.

henry kiessaved considerable on using tire discounters, than using a dealership service center.